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Scope of this Policy
Scope of this Policy
If you wish to opt out of marketing communications, please contact us at enquires@buyontheweekly.co.uk.
This Privacy Policy is designed to help you comprehend the types of Personal Data we collect, the reasons for collecting it, our handling practices, and the options available to you, including methods for accessing and updating your information.
Our policy is applicable if you utilise our products or services in-store, via telephone, online, or through our mobile applications, or if you engage with any of our websites or interact with us on social media platforms (our “Services”).
Buy On The Weekly LTD a company registered in England and Wales (referred to using “We”, “Us”, “Our” or the “Company”) and is part of the Buy On The Weekly LTD group of companies. Your invoice/order confirmation/acknowledgement will specify which entity within our group is the data controller relevant to your transaction. Buy On The Weekly LTD is a leading specialist in the Online Sector dedicated to offering our customers straightforward and impartial advice on the products and technology solutions best suited to their needs, employing a dedicated team.
When you engage with Buy On The Weekly LTD, whether by shopping with us or utilising our services, you entrust us with your information. We are a company that prioritises you, our customer, placing great importance on respecting you as an individual, a business, and a valued member of our community. We actively listen to our customers to grasp your expectations, ensuring these insights guide our business strategies.
Our commitment is to uphold your trust and confidence. In this Privacy Policy, we outline the circumstances under which we collect your personal information, the reasons for its collection, and how we utilise it. We also detail the minimal scenarios in which we might share your information with others, which is strictly limited to direct marketing purposes and only with your explicit consent. Additionally, we describe the measures we take to secure your information.
At Buy On The Weekly LTD, we gather personal information about you when you visit our physical locations, interact with our Websites (“Websites”), or utilise our web or mobile device applications (“Mobile Apps”), as well as when you communicate with us via phone, email, and social media. Our Websites and Apps are collectively referred to as “Online Services”.
We collect various types of personal information, including:
Additional Information: This may involve details regarding your employment, financial status, and information from identification documents (e.g., passport or driving licence) when we assess your applications for insurance or loans provided by our selected third-party partners.
You might provide personal information in various situations, including:
Online Engagement: When registering or using our Online Services, opting to receive marketing communications, using our Wi-Fi networks, participating in competitions, completing surveys, providing feedback, or interacting with our Online Services’ features.
The data protection law outlines various justifications for a company to collect and process your personal data.
These justifications are detailed below:
When Entering into a Contract with You, We process your personal information to manage your orders and payments or issue refunds. Upon Your Consent We utilise email and text messages to engage with you regarding our products, services, competitions, offers, promotions, or special events, contingent on your explicit consent through selection of the relevant option.
For example:
Offering an upgrade reminder service.
Notifying you when a product becomes available again.
Sending renewal notices.
With your consent, communicating about third-party partners we believe might interest you.
Legitimate Interest As a business, we sometimes need to process your personal data for tasks related to our business activities, justified by legitimate interests. Communications.
We engage in various activities aimed at enhancing your experience, including providing customer support, responding to inquiries, conducting customer satisfaction surveys, and contacting you for additional information or to verify our records. Additionally, we personalise our service by sending promotional materials and informing you of offers through various channels. Moreover, we handle requests related to the exercise of your rights, such as respecting requests not to be contacted for marketing purposes.
We strive to tailor your online experience by providing relevant content and understanding your preferences as a customer, which in turn helps us enhance our offerings and improve the content and appearance of our online platforms for your benefit. Additionally, we engage in the development of new products and services, evaluate the effectiveness of our marketing efforts, and continually improve our offerings to better meet your needs. Moreover, we may display ads tailored to you based on data from your devices and the personal information you provide, all with the aim of aligning with company interests and providing you with a more personalised experience. Tracing your whereabouts to recover debts or reclaim property if necessary, potentially using third-party services.
We are committed to safeguarding against fraud and other illicit activities, as well as ensuring the security of our network and information. Additionally, we adhere to legal obligations by complying with relevant laws and regulations. Using your personal information to fulfil our legal duties, including identification and data verification. Assisting governmental and regulatory bodies in investigations. Vital Interest In urgent situations, processing your personal information may be necessary to prevent or reduce potential harm to you, such as for urgent safety or product recall notices.
Within Buy On The Weekly LTD and its group entities, we share personal information in adherence to this privacy policy. Entities within our group that receive this information are bound by this policy and are not permitted to use or disclose the information for purposes outside of this scope.
We collaborate with partners, suppliers, insurers, and agencies who process your personal information on our behalf, ensuring they comply with our data processing and security standards. The information shared is solely to aid them in providing services to us or directly to you. For instance, some service providers may manage online advertising on our behalf, promoting our products and services, as well as those from our retail partners and third parties. Consequently, if you’ve opted in to receive marketing from us, you may encounter our advertisements on websites you visit or through interactive services you use.
For delivery purposes, we share your address and contact details with our delivery partners (e.g., DPD and Royal Mail and other international partners to facilitate the successful delivery of your purchases. These partners might also contact you with updates regarding your delivery.
In certain circumstances, we may need to transfer your personal information to other organisations, including:
Trusted third parties engaged in activities on our behalf, such as data processing, analysis, customer usage monitoring, email distribution, and survey feedback collection. Examples include Reevoo, Maru/EDR, ABA Research, and others.
For application processing, we supply your personal information to CRAs, who, in turn, provide us with information about you. This includes data from your credit application, your financial background, and your history. CRAs offer both public (including electoral register) and shared credit, financial situation, and history, along with fraud prevention details. We use this information to:
We assess your creditworthiness and affordability for our products, confirming the accuracy of the information you’ve provided and employing measures to detect and prevent fraud, money laundering, and other criminal activities. Additionally, we may use your information to trace and reclaim debts and ensure that any offers extended are suitable for your circumstances.
As part of this process, we will maintain ongoing communication with Credit Reference Agencies (CRAs), sharing information concerning your account statuses and any outstanding debts. It’s important to note that CRAs may also share your information with other organisations, potentially linking it to your spouse, joint applicants, or financial associates. The roles of CRAs, including how they use and share personal information, are detailed further at www.equifax.co.uk/crain.
Occasionally, we may need to transfer your personal information to our suppliers, service providers, and other offices located outside the European Economic Area (EEA) as part of our operations, as detailed in this privacy policy. In such instances, we ensure that your personal information remains protected by implementing one or more legal safeguards.
Should we transfer information to our agents or advisers based outside of the EEA, we are committed to ensuring that your information receives the same level of protection as it would within the EEA. To achieve this, we utilise the following safeguards:
We transfer the information to countries outside of the EEA that are recognised by the European Commission as having equivalent privacy laws, ensuring an adequate level of protection. Further details can be found on the European Commission Justice website. We establish contracts with the recipients of your data, obligating them to protect your personal information to the same standards as those mandated within the EEA. More details of this approach are available on the European Commission Justice website.
At Buy On The Weekly LTD, we occasionally employ automated systems to make decisions based on the personal information you provide, as well as information we are permitted to gather from other sources about you or your business, such as during credit assessments. This automation supports our aim to ensure that our decisions are made swiftly, impartially, efficiently, and accurately, reflecting our understanding of your needs and circumstances. The outcomes of these automated decisions can influence the range of products, services, or features available to you, including their pricing, now and in the foreseeable future.
You have specific rights regarding automated decision-making processes:
You have the right, under certain conditions, to request that we avoid making decisions solely based on automated processing. You are entitled to contest an automated decision and request a review by a human. If you would like to learn more about these rights or have concerns regarding automated decisions, please feel free to reach out to us. We’re here to help.
At Buy On The Weekly LTD, we hold onto your personal information for the duration of your relationship with us as a customer. If there has been no purchase activity or engagement on your part for a period of 3 years or more, we will then remove your details from our marketing mailing lists. Following the cessation of your status as a customer, your data may be retained for up to 7 years after your last interaction with us. Such interactions are as outlined in the section ‘How we use your personal information’ and may be retained for specific reasons, including: Addressing any enquiries or complaints. Demonstrating that we have treated you in a fair manner. Keeping records in compliance with regulations that apply to us. Establishing, pursuing, or defending legal claims. There are instances where we might keep your data for longer than seven years if legal, regulatory, or technical reasons prevent us from deleting it. Additionally, we may retain your information to assist with product recalls or safety notices. In such cases, we are committed to ensuring your privacy is safeguarded and that the data is used solely for these specified purposes.
We are dedicated to not keeping personal information in an identifiable format for longer than necessary.
You are entitled to inquire about the personal information we hold about you, commonly referred to as a ‘Data Subject Access Request’. Upon verification that we are obligated to share personal information with you (or a designated representative), we will do so without charge. Before releasing any personal information, either to you or someone acting on your behalf, we may request proof of identity and sufficient details about your interactions with us to locate your personal information. Except in exceptional cases, we aim to respond within 30 days following the receipt of such information or, if no additional information is required, following your initial request.
Should you find any of the personal information we hold about you to be incorrect or outdated, you have the right to request a correction. Under certain conditions, you also have the right to obtain a copy of your personal information in a portable format or have it transmitted to another entity of your choosing.
You have the right to challenge our processing of your personal information if you believe we no longer have a legitimate basis for its use, to request deletion of your data if it has been retained longer than necessary, or to limit its processing under specific circumstances.
Should you object to our use of your personal information based on our legitimate interests as outlined in ‘How we use your personal information’, and we find your objection to be justified as per data protection laws, we will cease using your data for those purposes. Otherwise, we will provide a rationale for its continued use.
You may request that we restrict the use of your personal information if:
It has been unlawfully processed, but you prefer not to have it deleted.
To exercise any of these rights, please reach out to us directly. Ensure that your request includes one form of proof of identity (such as a utility bill or driver’s licence, not older than six months) to facilitate the process.
At Buy On The Weekly LTD, we respect your decision not to receive marketing communications from us. Here’s how you can opt-out:
Email Communications: You can click on the “unsubscribe” link in any marketing email we send you. This will automatically remove you from that specific type of communication. It’s important to note that each “unsubscribe” link is particular to the kind of communication, and opting out this way does not affect your receipt of Service communications regarding the products and services you have purchased from us. App Preferences: For those using our App(s), you have the option to adjust your marketing preferences directly within the App(s). Direct Unsubscribe Request: Alternatively, you can request to unsubscribe by emailing us directly at enquries@buyontheweekly.co.uk. Please be aware that processing your unsubscribe request may take up to 28 days.
For more detailed information, you are encouraged to review our Direct Marketing Charter.
Within the Buy On The Weekly LTD group, we implement stringent technical and organisational security measures to safeguard the personal information you provide. These measures are designed to prevent loss, destruction, and any unauthorised access to your personal data by third parties, ensuring the highest level of protection.
Our websites, including this Privacy Policy, feature links to external websites operated by other organisations over which we have no control. This policy does not extend to external websites and applications; therefore, we recommend you review their privacy policies to understand how they manage your information.
Buy On The Weekly LTD incorporates social plugins (buttons) from various social networks, including Facebook, Google+, YouTube, Instagram, and Twitter, to enhance user engagement and experience.
Upon activating a button, the respective social network is capable of gathering data, irrespective of whether you engage with the button. If you are logged into a social network, it can correlate your visit to our website with your account on their platform. However, visits to websites operated by other entities within our group cannot be linked to your user account by a social network unless you also activate the corresponding button on those sites.
For members of social networks who prefer to prevent such networks from merging the data collected during your visit to our websites with the information they already possess about you, it is advisable to log out from the social network prior to activating any of the buttons on our site.
Should you have concerns about how Buy On The Weekly LTD has handled your personal data, you hold the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent authority set up to uphold information rights. For more information on how to lodge a complaint, please visit the ICO’s website at https://ico.org.uk/.
Alternatively, if you prefer to discuss your concerns directly with us before reaching out to the ICO, our Data Protection Officer can be contacted via data@buyontheweekly.co.uk.
We periodically review our privacy policy to ensure it remains up-to-date and reflective of any changes in data protection practices or regulations. Any modifications to the policy will be communicated to you through the publication of an updated version on our website and/or via email notification. It’s essential to regularly check our website for any updates to stay informed about how we protect your personal data and your rights.
If you wish to opt out of marketing communications, you can utilise the unsubscribe option found at the bottom of any marketing email from us. Additionally, you have the option to submit your request directly through the channels we provide.
Should you have any queries or concerns regarding this policy or how we manage your personal information, please do not hesitate to reach out to us using the following contact details:
By post:
Buy On The Weekly LTD
124 City rd
London
England
EC1V 2NX
This contact method ensures we can address your queries or concerns efficiently, respecting your privacy and data protection rights.
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